New Debit Card Fraud Prevention Service - Coming June 8, 2016!
In our continuing efforts to keep your accounts secure, we've improved our system for alerting you of potential fraud.
Here's how it works:
- When potential fraud is detected, between the hours of 7am and 9pm EST, you will receive a text alert from 32874, asking you to respond and confirm or deny fraud.
- If we don't receive a response from you, five minutes after the text alert, you will receive an automatic phone call to confirm or deny fraud.
IMPORTANT REMINDER: Our messages will never ask for your PIN or account number.
NetTeller Online Banking Discontinuing Support of Internet Explorer 8
Support of Internet Explorer 8 for NetTeller Online Banking will cease on Thursday, June 26, 2014.
As you may know, Microsoft discontinued support of its Windows XP operating system on April 8, 2014. As Windows XP users weren't able to upgrade beyond Internet Explorer 8 (IE8), NetTeller maintained support of this browser version in a limited capacity over the past year, which was against their standard method of supporting only the current and prior major browser releases.
With the official discontinuation of Windows XP, there will be no future security patches available from Microsoft, and therefore users on that operating system may be subject to vulnerabilities.
Frequently Asked Questions
Why is support of IE8 being discontinued?
Microsoft discontinued support of the Windows XP operating system on April 8, 2014. The following is an excerpt from the announcement on their website:
Windows XP, Office 2003 and Exchange Server 2003 went out of support on April 8, 2014. As a result, there is no new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates.
Running Windows XP SP3, Office 2003 and Exchange 2003 in your environment after their end of support date may expose your company to potential risks.
In light of this announcement, many companies and individuals will elect to upgrade their operating system to one that is supported, not only in terms of customer and online support, but also in terms of security patches and updates. As support of IE8 was only continued on a limited basis due to the constraint of Windows XP, the need to continue to do so has ended.
It is evident there may be companies or entities using proprietary software that is only able to be run on Windows XP, or that are restricted from accessing and downloading other supported browsers (Chrome, Firefox, etc.). Support of IE8 is being extended until the end of June 2014 to allow a grace period for any affected users to upgrade to one of the supported browsers.
What will the end-user experience be if a user logs in to NetTeller using IE8 following June 26, 2014?
Users will still be able to log in to NetTeller via IE8. They may experience limited functionality as support will no longer be introducing fixes for that browser. Users will need to upgrade or switch to a supported browser in order to use NetTeller in its optimal format.
Will access be blocked for users who attempt to login using IE8?
No, users accessing NetTeller via IE8 will not be blocked. In the past, measures were taken to fully block access to browsers that are no longer supported or patched. That will not happen for IE8 at this time; however, it may be considered when Microsoft discontinues support of IE8. The discontinuation of support of IE8 is related to the sunset of Windows XP support, not Microsoft's support of IE8.
What is a Supported Browser?
NetTeller support only develops new functionality or implements fixes for supported browsers. In most cases, users can still access NetTeller using a non-supported browser; however, NetTeller support will not develop any new functionality or deploy fixes for those browsers.
To view a list of support browsers, click here.
"Heartbleed" Vulnerability Update
At Mainstreet Community Bank of Florida, we take the protection of customer data very seriously. After thoroughly researching the recently announced internet security vulnerability, “Heartbleed,” and working closely with our service providers, we are pleased to assure you that none of our internet-based solutions are exposed to this threat. Customer information remains secure and has not been impacted by this security event.
Heartbleed is a flaw in the programming on secure websites that could put your information at risk, including passwords, user identification, email communication, etc. The Heartbleed vulnerability is a defect in OpenSSL encryption technology. This technology is behind many “https” sites that collect personal or financial information. It basically provides a secure connection when site visitors are conducting a transaction or sending an email online. Experts discovered the bug recently and warned that cybercriminals could exploit it to access visitors' personal data or to impersonate a website and collect even more information.
Customers are advised to take precautions to protect themselves by frequently changing passwords, securing confidential information, using industry leading fraud security products on their online devices to detect any viruses, avoiding suspect websites, and ignoring/deleting any emails from unknown entities.
The Security Of Your Information Is Important To Us
At Mainstreet Community Bank of Florida, we understand the concerns you may have with fraud and identity theft. We take these threats very seriously and work diligently to protect your private information.
Here are a few general safety tips to help you safeguard your personal data and protect your privacy:
- Frequently monitor your financial accounts for fraudulent activity and contact us immediately if you see unauthorized activity.
- We will not initiate contact with you to ask for verification of personal information over the phone or via email. If you receive a phone call or email asking you to verify information, end the call, do not respond, and call the bank directly.
- If you receive an email asking for personal information, do not hit the “reply” button or click on any website link in the email. Instead, go directly to the sender's website by typing in the sender's website address.
- Never give out personal information over the phone, through the mail, or online unless you've initiated the contact and are sure you know who you're dealing with. If you must share personal information, always confirm that you are dealing with a legitimate organization.
- When banking or paying bills online, avoid passwords that include personal information, such as your mother’s maiden name or your date of birth. Instead, use something unique that only you know.
- Never write your PIN number on your debit or credit cards.
- Do not connect unknown or unfamiliar jump drives into your computer.
- Avoid using automatic log-in or password saving features on your computer.
- Protect your personal information. Don’t leave sensitive documents containing personal information where anyone can see them.
- Use a shredder before disposing of personal records, especially financial records - preferably a cross-cut shredder. (Thieves have been known to paste together single-shred documents to obtain information).
- Periodically obtain credit reports from each nationwide credit reporting agency. If any information on the credit report appears fraudulent, request that the credit reporting agency delete that information from the credit report file. Under federal law, consumers are entitled to one free copy of their credit report every 12 months from each of the three nationwide credit reporting agencies. Obtain a free copy by going to www.AnnualCreditReport.com or by calling 1-877-322-8228.
Target Financial Information Breach
On December 19, 2013, discount retailer TARGET released a notice to customers making them aware of unauthorized access to their payment card data. This unauthorized access may impact customers who made credit or debit card purchases in U.S. stores from November 27, 2013 - December 15, 2013.
Please be assured that at Mainstreet Community Bank of Florida, we are monitoring this situation closely. As always, we suggest closely watching your account(s) for fraudulent activity.
If you used your Mainstreet Check Card or a Target Red Card Debit Card (which is linked to your checking account) between November 27, 2013 and December 15, 2013, please be diligent in monitoring all transactions that come through your account.
If you believe you have been affected by fraudulent activity as a result of this breach, please contact us immediately. We are working to compile a list of Mainstreet Check Cards that may have been compromised and will be in contact with customers if replacement cards need to be ordered.
Customers with concerns regarding their Target Red Card should contact Target directly at (888) 755-5856.